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Logging In

Enabling Multi-Factor Authentication (MFA) adds an extra layer of security to your login process by requiring a password generated from your TOTP app or a recovery code.

With TOTP code​

  1. Enter Your Credentials: Start by entering your credentials on the login page as usual.

  2. MFA Prompt: After submitting your credentials, you'll encounter a prompt to complete the second verification step.

  3. Enter Verification Code: Input the code from your TOTP app and then click "Verify."

  4. Access Granted: Upon successful verification, you'll be granted access to your ShellHub account.

Using Recovery Codes​

Recovery codes have a unique purpose: once used, they become invalid for any future use. However, they won't disable your Multi-Factor Authentication (MFA). You can use the same recovery code within a 10-minute window to disable MFA.

  1. Enter Your Credentials: Begin by entering your credentials on the login page as usual.

  2. Lost Your TOTP Password: After submitting your credentials, you'll encounter a prompt to complete the second verification step. Instead of using your TOTP password, click on "Lost your TOTP password?".

  3. Enter the Recovery Code: Input the recovery code and then click "Recover your dashboard in a few seconds. Account". Upon successful, You’ll be redirected to your dashboard.

  4. Confirm that you yet have access to you TOTP or disable your MFA: Check the box and click on the "NEXT STEP" button. Click on the ""